Frequently Asked Questions
Everything you need to know about shopping with PuppyPad.
How do I determine the right size for my pet's apparel?
We provide a detailed size chart on every product page. We recommend measuring your pet's chest girth and neck circumference to ensure the most comfortable fit for our fashion pieces.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn and unwashed items with tags still attached. Please ensure the garment is free of pet hair before returning it to us.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
Are PuppyPad clothes machine washable?
Most of our items are machine washable on a gentle cycle; however, we recommend air drying to preserve the fabric quality and vibrant prints. Always check the care label inside the garment.
Do you offer seasonal collections?
Yes! PuppyPad releases exclusive seasonal collections four times a year, featuring the latest trends in pet haute couture and weather-appropriate fabrics.
Can I track my order once it has shipped?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.