Returns & Exchanges
At PuppyPad, we want you and your pup to love every outfit, which is why we offer a 30-day window for returns or exchanges on all unworn fashion items. All returns must be in their original packaging with tags attached to ensure a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original bags and include the printed packing slip to ensure our team can identify your return.
Ship It Back
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing